In the event that you have any questions, please feel at ease to get in touch with us. Our team ensures a timely response within a 24-hour window.

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How to order an item?

At Giftfromyour❤, we strive to make your shopping experience as seamless as possible. While we've put in a lot of effort to provide various customization options, there may be some details we haven't covered.

When browsing a product page, take a moment to review all available options from top to bottom. Whether it's selecting the right size, color, or style, ensure you've made your choices thoughtfully. In cases where additional customization is available, we'll prompt you for more details to ensure we understand your preferences accurately.

Please note that some customization options may be mandatory, while others are not. Rest assured, we'll always craft your items based on the information you provide. Therefore, it's essential to provide us with every detail we ask for to ensure your satisfaction.

Once you've made your selections, simply add the item to your cart and proceed with your purchase as you would on any other webshop. If you have any questions or need assistance, don't hesitate to reach out to our friendly customer support team either by writing a message above or trying to chat us. We're here to help make your shopping experience with us a breeze!

I can't reach you via chat?!

While we may be just waking up when you place your order due to our different timezone, we strive to be accessible via chat at all times.

To ensure smooth communication and to provide personalized assistance with your order, we encourage you to register on our webshop. By registering, your chat history is securely saved, allowing us to easily reference previous conversations and provide the best possible support. Plus, registering helps us identify you quickly based on your email address, making it easier to assist you effectively.

If you reach out to us via chat and we're unable to respond immediately, don't worry! We'll make sure to get back to you as soon as possible. Feel free to reopen the chat, especially if you've registered on the site. Your satisfaction is our priority, and we're here to help every step of the way.

Is my item really custom made?

Of course! Your item is one of a kind - especially if you ask for personal details, such as a name, a date, (an inside joke only you and your SO know about)... When we receive your order, we take a look at what YOU want to gift from YOUR heart, and we make the product according to that. There aren't two absolutely similar items born in our workshop, as we make each of these by hand.

Can I return an item and get a refund?

We sincerely apologize for any inconvenience, but unfortunately, we're unable to assist with returns or exchanges due to the personalized nature of our custom-made items. Each product is meticulously crafted to your specifications, making it unique to you and unsuitable for resale.

To ensure your complete satisfaction, we kindly ask that you double-check all details before finalizing your purchase. If you have any questions or concerns about your order, don't hesitate to reach out to us. Our friendly customer support team is here to help clarify any uncertainties and ensure that we're all on the same page regarding your preferences.

Please note that once your order has been shipped, we're unable to offer refunds. However, there is a brief window after placing your order during which you may cancel it. If you wish to cancel your order, please contact us via email at, or reach out to us via chat or Facebook message.

I have a complaint about a product I received

We're sorry to hear that you're not completely satisfied with the item you received. Your happiness is important to us, and we're here to help make things right.

Please take a moment to reach out to us by sending a message above or directly emailing us at Our dedicated team will carefully review your concerns and determine how we can assist you. If there was an error on our part, we'll do everything we can to resolve the issue promptly and ensure your satisfaction.

Your feedback is valuable to us as we strive to improve our products and services. Thank you for bringing this matter to our attention, and we appreciate the opportunity to make things right for you.